Welcome to ACA Hardware (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.acahardware.co.za, and any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

• Identifiable Information: Name, email address, phone number, shipping and billing address, and other similar information that you voluntarily provide when you register on our Site, make a purchase, or contact us for support.
• Payment Information: Credit card number, billing address, and other financial details required to process payments for your orders.

Non-Personal Data

• Usage Data: Information automatically collected when you access the Site, including your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
• Cookies and Tracking Technologies: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Process and fulfill your orders: We use your personal data to handle orders, deliver products and services, process payments, and communicate with you about orders, products, services, and promotional offers.
• Improve our services: We may use your information to analyze trends, monitor the usage of our site, improve the functionality of our website, and enhance our marketing efforts.
• Communicate with you: We use your information to respond to your inquiries, send updates about your order, and provide you with information related to your account or services.
• Protect our site and services: We may use your data to prevent fraud, enhance security, and enforce our terms and conditions.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share your information with:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, and data analysis.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring company.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the right to:

• Access and Update Information: You can access, update, or delete your personal information at any time by logging into your account or contacting us directly.
• Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in each email or by contacting us.
• Cookies and Tracking Technologies: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly.

6. Third-Party Websites

Our Site may contain links to third-party websites and services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page. Your continued use of the Site after any changes indicates your acceptance of the new Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@acahardware.co.za
• Phone: +27 64 517 7506
• Address: 52 Lechwe Street. Corporate Park South, Randjespark, Midrand, 1685

 

 

9. DELIVERIES

Additional Terms & Conditions

All Gauteng deliveries are processed within 1–2 working days after payment verification.
Orders will be dispatched within 3–5 working days from receipt and acceptance of payment.
Customers will be contacted with delivery details once their order is on its way.

9.b CLICK AND COLLECT 

Additional Terms & Conditions

Please note that all Click & Collect orders will be dispatched for collection 24 hours after purchase, once payment has been successfully verified. Collections can be made from the next business day, and customers will be notified once their order is ready through preferred mode of contact.